Esri Spatial Roundtable Discusses How GIS Delivers Better Customer Service

In many cases, the claims management process is an insurer's largest business expense. Mark McCoy, Esri's global insurance industry manager, proposes a solution that will help improve costs with a workflow based on GIS, and he asks others to weigh in at the Spatial Roundtable.

A recent study by Deloitte shows that a single percentage point's improvement in claims costs can return significant savings for insurers. Traditionally, insurers respond to customers who have experienced losses only when the calls come in. Adjusters are then assigned to a schedule based on the order of the calls. There is no preplanning to ensure that this is the most efficient way to provide insurance coverage. In a Spatial Roundtable post, McCoy explains how the existing process can be made more efficient with GIS.

Internet: www.spatialroundtable.com