Emergency Services Telecommunications Authority of Victoria, Australia renews Intergraph Contract

The Emergency Services Telecommunications Authority (ESTA) of Victoria, Australia, one the world's largest multi-agency emergency services zones handling more than 1.8 million emergency calls a year, has renewed its computer aided dispatch (CAD) contract with Intergraph.

An Intergraph customer since 2002, ESTA handles calltaking, emergency dispatch and related information transfer services for emergency services for the 4.5 million residents of Victoria, Australia. ESTA is responsible for dispatching calls for the following agencies: Country Fire Authority (CFA); Metropolitan Ambulance VictoriaService (AV); Metropolitan Fire Brigade (MFB); Victoria Police (VicPol); and, Victoria State Emergency Service (VICSES). ESTA's team of 400 calltakers and dispatchers serves the State of Victoria, excluding rural ambulance and police.

ESTA and its Intergraph CAD system most recently proved their mettle in being able to scale to meet dramatically increased demand during the terrifying fires that burned throughout Victoria in February when calls for CFA Regional soared from the average 125 calls per day to a high of 2,014.

One in 12 people in the world are protected by Intergraph public safety and security solutions. Intergraph solutions protect among the largest and complex cities and government sites in the world from Melbourne to Mumbai and the U.S. Army Redstone Arsenal to Rio de Janeiro.

Internet: www.intergraph.com